Unattended Telephony


If you do not require your customer to remain on the call while the payment is made you can use this technique. IVR (Interactive voice response) technology allows your customer to make payments using their telephone keypad at a time which best suits them.

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Why Choose ?


Unattended Telephony. An unattended solution

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Flexible with time

Ideal for customers who want to use the telephone to make the payments out of hours and at a time of their choosing.

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No variable transaction costs

Deployment is based on a fixed infrastructure fee and therefore has no variable transactions costs.

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Adaptable

Quickly and easily changed to support new sales campaigns or to adapt existing ones.

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Compliant when deployed correctly

Deployed correctly meets all of the PCI-DSS current guidelines for telephone-based transactions.

The Technology

This is an unattended solution which is perfect for when you do not require your agent to remain on the call while the payment is made.

Our Automated Processing Solution is based on IVR (Interactive voice response) technology which allows your customer to make payments using their telephone keypad at a time which best suits them.

How does it work ?


Automated Payment Procession Solution

An unattended service handled by a machine gives the benefit of being able to offer a 24x7 payment solution. It can assist with achieving payments where callers would be reluctant to discuss sensitive matters directly with an agent. The cost per transaction is attractive as machines are generally more cost-effective than people. As it is a self-service option, the design of the call flow is paramount in making the process as simple and error-free as possible.

The solution sits at our network level (before the calls reach your telephone system and agents) and enables callers to key in their card data using their phone keypads. How it works:

  1. Caller dials a specific “payment line” number
  2. The system plays the caller a recorded greeting and explains the process
  3. The caller is prompted to enter their card details via their telephone keypad
  4. The details are captured and provided to your Payment Services Provider (PSP), all within a PCI-DSS accredited environment
  5. Feedback from the PSP will enable the system to either confirm payment has been accepted, or rerequest if errors have been made
  6. Notification is provided from the PSP to your back-office system to record the transaction
  7. Customer is notified of outcome and can be provided a unique reference number for the transaction